Frequently Asked Questions
Everything you need to know about your HAYA experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
HAYA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order?
Orders are processed quickly, but we have a 60-minute window after placement where changes or cancellations can be made. Please contact our support team immediately via live chat.
Are your materials sustainably sourced?
Yes, at HAYA we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to reduce our environmental footprint.